The Essentials of People Management

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An essential course for new managers in clearly understanding how to get their teams to achieve their desired outcomes and results.

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The course looks in depth at management styles and how to choose the correct one for the relevant situation.

This is to ensure the team managers can clearly communicate and delegate:

 

What is expected of them?

Why they need to do it?

When it needs completing by.

How to achieve the desired outcome.

How to provide effective feedback to motivate all team members.

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The course then covers all the essential people management skills to bring out

the best in their people to achieve the desired outcomes in the working environment.

Topics covered:

Roles and Responsibilities

Management Styles

Objective Setting

Delegation

Providing Feedback

Motivation

Self-development

Time Management

Effective Communication

Team Building 

Coaching

Introduction to Employment Law

Appraisals

Recruitment​

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Inspiring and Motivating Your Team

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The purpose of this programme is to develop key Management and Leadership skills in inspiring working groups to achieve more by creating a motivated working environment.

 

This programme will provide managers at all levels with fresh ideas on communicating effectively, what needs to be done and following up on delegation by providing on going feedback to generate enthusiasm and motivation in peoples own work.

 

The programme will provide the managers with the confidence to deal with all performance management issues in a proactive manner that will improve levels of performance and motivation within the working groups that they are responsible and across the organisation.

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The outcome of this programme with be for teams and individual team members to feel more rewarded, recognised for their efforts, valued for the contribution that they make and motivated to achieve more in the future for the benefit of all involved.

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Handling Difficult Conversations and Giving Effective Feedback

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Being an effective manager and a good communicator is all very well and good when things are going well, but, what happens when difficult situations occur and conversations need to be had? This is when our true skills are really tested to ensure difficult situations and conflict are resolved quickly and effectively. If difficult situations are not dealt with efficiently and effectively they tend to escalate and cause even more problems, which spread and resolving them often involves a lot of pain and ill feeling.

 

This course sets out to show mangers how to prevent difficult situations from happening and if they do how to resolve them quickly to the benefit of all concerned. Case studies and real examples will be used to illustrate the key learning points so the participants can effectively transfer what they have learnt straight back into the work environment.

 

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Motivating without the Cheque Book

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This two and half hour interactive and entertaining session will challenge traditional thinking on what motivates people in the working environment today. The session is ideal to engage managers at all levels in the need to develop their people and create the right culture in their businesses for people to achieve more.

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The outcome of this programme with be for teams and individual team members to feel more rewarded, recognised for their efforts, valued for the contribution that they make and motivated to achieve more in the future for the benefit of all involved.

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Aspiring Managers

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This course is to provide aspiring managers with the fundamental skills and confidence to effectively manage themselves and their future team members to produce personal and organisational objectives.

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The course will also help to ensure participants fully understand the role and responsibilities of a management position.

 

The course will create a wealth of creative people skills which will enable the aspiring managers to motivate and develop groups and individuals and unlock the potential within the organisation and naturally themselves.

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The programme will cover the key elements of the management role and how to gain management experience – (supervision, project management, mentoring, training new starters) along with transferable skills - how can these be utilised in a management role?

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The programme will also look at how to be inspirational in the managing, how to develop the potential of yourself and others along with how to effectively organise your time and others and delegate with confidence!

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Appraisals (Developing People all Year Round)

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This course is for managers and team leaders to maximise the effectiveness of the performance management tool ‘The Appraisal Process’, from the yearly ritual of a form filling exercise to a productive and worthwhile process to maximise the potential and performance of team members.

This course will show Appraiser’s the real benefit of such appraisal processes which in turn will enable them to become more effective as managers in achieving their ever increasing targets.

 

Sessions can also be run for team members ‘How to get the best out of your appraisal’.

 

The key skills in setting performance objectives and providing relevant feedback will be at the forefront of the content for this programme.

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Change Management in Challenging Times

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To provide managers with the core management skills to enable their organisation to continue its progressive move forward in times of change and uncertainty.

 

This course will give the managers the skills and confidence to effectively manage their teams to produce organisational objectives in times of change.

 

Change needs to be managed in a planned, intelligent and sensitive way by managers. Managers must be able to explain convincingly what is needed and why, manage change successfully so that they, their staff and the organisation can move forward.

 

Change brings lots of learning/new experience opportunities for people which need to be realised. These can act as realistic motivating factors when used appropriately.

 

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Conflict Management and Handling Difficult Situations

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Being an effective manager and a good communicator is all very well and good when things are going well, but, what happens when difficult situations occur? This is when our true skills are really tested to ensure difficult situations and conflict are resolved quickly and effectively. If difficult situations are not dealt with efficiently they tend to escalate and cause even more problems, which spread and resolving them often involves a lot of pain and ill feeling.

This course sets out to show mangers how to prevent difficult situations from happening and if they do, how to resolve them quickly to the benefit of all concerned.

Case studies and real examples will be used to illustrate the key learning points so the participants can effectively transfer what they have learnt straight back into the work environment.

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Delegate Effectively to Inspire and Motivate

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If most managers are honest this is their biggest Achilles heel, delegating and letting go. If done well as this programme will demonstrate, managers and team leaders will focus on what they should be doing and adding value to the organisation instead of running around after their team members and doing their work for them.

 

As soon as managers find themselves doing others peoples work they become an expensive team member; Instead of a manager providing good leadership and motivating their team to do more by creating trust and development opportunities. This will then enable managers to get more involved in activities that can make an even greater impact for the business.

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Providing Feedback

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Perhaps the most underrated and under used skill in management. Most team members would claim that they don’t get enough feedback and would like more.

 

This programme will help managers to deliver feedback effectively, sensitively and timely. It will help managers to provide feedback on performance issues which need to improve and provide feedback when performance is good. The programme will look at the difference between ‘Praise and Feedback’ plus the only thing you can give feedback on!! Also, how to take personality issues out of the feedback process.

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Recruitment Interviewing (Right Person Right Job)

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Selecting the ‘right person’ for the ‘right job’ is the key to successful recruitment. When looking to fill a vacancy, recruiters must carefully consider the skills and competencies required for each role. From examining job descriptions and person specifications through to the selection interview itself – the course participants will be encouraged to consider legal and best practice throughout.

 

This course demonstrates a structured competency based approach to ensure the participants recruit the right person first time. When the competition for jobs has never been higher skills in recruiting the right person has never been more important.

 

Creative ideas to choose the right person will be looked at to challenge job candidates to demonstrate the competencies and skills. Highly participative, delegates will have the opportunity to put the learning into practise and personal video recordings will be given to delegates to refer to following the course.

 

Team Building - Animating Team Performance

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This course enables managers to develop their existing skills and learn new ones to animate their teams into action, which will lead to improved performance and enable their team to achieve their goals.

The course covers the key areas of team formation and development, taking into consideration how individuals perform and their impact on the team in achieving the team’s goals.

Effective team performance will only happen if the team are in tune with what they are trying to achieve with the determination and enthusiasm to exceed. This requires great skills from the manager to achieve an effective and animated team.

 

The course will cover team coaching, feedback, team self-reliance, team goal setting, celebrating success, maximising and understanding strengths and qualities, forward planning and how the manager doesn’t need ( and should not) generate all the ideas and plans. Plus our great exercise in high performing teams in action!

 

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Managing Difficult People and Situations

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Believe it or not there is no such thing as ‘difficult people’.

'What?!' I hear you say, 'well try and sort out my lot!'. We will, and more importantly show you how to manage your own so called ‘difficult people’. This will be done by using a series of management styles, analysing your own behaviour as well as theirs along with coaching and motivational techniques.

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The programme will also look at what we know about the individuals motivating values and how to ask effective but challenging questions to build awareness and responsibility.

Yes there is no such thing as difficult people only that we have not learnt how to communicate with them correctly.

 

Managing for Results

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Getting people to focus on what makes a difference in achieving targets and results can be a major battle in its self, instead of people digressing into activities that are nice to do but do not contribute to what is needed.

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This hard hitting programme will focus managers to ensure their people work on the right activities, develop the right skills, stay motivated and achieve the right outcomes.

 

Key skills in planning, objective setting, communication, feedback and motivational coaching will be used to achieve the right out-come for the participants of this programme.

 

Performance Management Reviews - Conducting one to ones

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This programme will look at how to run meaningful reviews with team members and turn the sessions into more of a coaching style with the team manager facilitating conversation with a range of creative and effective questions to develop awareness, understanding and responsibility. Along with motivation, conversation, goal setting and feedback techniques team managers never need dread a one to one, plus nor the team member.

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Managing Team Meetings

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A very creative programme to generate effective and enjoyable team meetings that achieve the right impact. Packed with loads of ideas and tips to generate worthwhile meetings that achieve the desired outcomes. Activities include team awareness, goal setting, team spirit, understanding, providing and giving information.

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Motivation skills (Motivating Others to Peak Performance)

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To provide the participants with the skills in identifying key motivating factors in people and in-turn to motivate individuals and teams in improving performance and results.

This course will provide managers and team leaders with the skills to animate their people into action and improved performance. This will be done by giving managers the tools to build working relationships, understand their team members and INSPIRE their team members to want to achieve more.

 

The programme will look at work and life motivation plus how to understand what actually motivates individuals (which does surprise most managers). As the cheque book is very rarely available to be used as a way of incentivising and motivating people a new creative ways will be looked at to inspire and motivate people.

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Remote Management and Leadership

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To provide Managers with creative and imaginative ways of developing their teams and individuals who by necessity, need to work on their own initiatives to maximise business potential. Business leaders are now faced with the challenging concept of empowering people by developing the right cultures and climates to enable people to work without the traditional task focused management styles. Why? So more can be achieved and senior managers can get on and develop and lead the business instead of being bogged down in day to day detail.

 

This programme is all about giving Managers the skills to enable team members to achieve more without constant supervision and interference from managers. The programme will look at traditional ways of management and how they need to be adapted with a big slice of creativity to get the best out of their team members. A great programme for field based team managers.

 

Project Management for Non Project Managers

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This programme is for employees who need to manage projects but are not full time project managers, developing the skills in project management will help the participants deliver the project objectives on time, on budget and to hit the appropriate KPIs.

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The participants will learn to use a structured framework to allow them to plan, monitor and control all aspects of a project. It will enable them to be able to motivate their team to achieve the project objectives on time and the specified cost & quality.

 

On-going effective communication will naturally be a crucial theme of the Project Management process. It is ideal for individuals who are running small to medium sized projects and need to learn tools that will enable them to run their projects effectively. The programme is engaging and experimental, with a range of practical exercises, best practice and theory to fully engage those attending.

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Facilitating the Change of Behaviour

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Managers today face more challenging people situations with their team members having more choice than ever before on how and where they work. Managers and Team Leaders are faced with the need to often change their team member’s behaviours so they can then achieve more.

The reality is we can’t change other people’s behaviour, they can only change themselves. So this course demonstrates how we can take control of the difficult situations and facilitate and create the right environment for the change of behaviours in others.

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